Privacy Policy

At Cullen Life Celebrations, we respect and are committed to protecting your privacy. This Privacy Policy outlines the types of personal information we collect, how we use it, and the steps we take to safeguard your data. By engaging with our services, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information that is necessary for fulfilling the services you request. This may include:

• Personal details such as your name, email address, phone number, and mailing address.
• Service-related information including personal stories, eulogy details, and other content provided for the creation of memorials or related services.
• Payment information processed securely by Stripe. Please note that we do not store payment details on our systems; Stripe handles all payment transactions.

2. How We Use Your Information

The information we collect is used solely for the purpose of providing and fulfilling the services you request. Specifically, we use your information for:

• Communicating with you about your order or service request.
• Writing eulogies, memorial services, and related services based on the information you provide.
• Sending updates or important information related to the services provided.
• Processing payments via Stripe for any services provided.

3. Data Storage and Security

All personal data is securely stored on encrypted servers hosted by GoDaddy and Google. We take reasonable measures to protect your data from unauthorized access, alteration, or disclosure. However, please note that no method of data transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.

4. Sharing Your Information

We may share your information with the following third parties, but only for the purposes specified below:

• Stripe for processing payment transactions securely. Payment information is handled by Stripe and is not stored or accessible by us.
• Automation tools such as Make.com and ChatGPT, which are used to automate service workflows (e.g., creating written content). Transmission of personal data to these platforms is encrypted to ensure security.

We do not sell, rent, or lease your personal information to third parties.

5. Client Rights

As a client, you have the right to:

• Access the personal data we hold about you.
• Correct or update your information if it is inaccurate.
• Request deletion of your personal information, subject to legal requirements or retention policies.

To exercise any of these rights, please contact us at ben@cullenlifecelebrations.com.au.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the services requested or as required by law. After this period, your information will be securely deleted from our systems.

7. Data Security

We employ encryption and other security measures to protect your personal information. All data transmitted to and from our website or automation systems is encrypted to maintain confidentiality.

8. Jurisdiction

Cullen Life Celebrations operates in Queensland, Australia. All data handling and privacy practices are governed by Australian privacy laws, including the Privacy Act 1988.

9. Contact Us

If you have any questions or concerns about how your personal information is handled, or if you would like to request access to or deletion of your data, please contact us in writing at:

Email: ben@cullenlifecelebrations.com.au