Payment & Refund Policy

We are dedicated to delivering high-quality, personalized services that reflect your loved one’s unique life and legacy. This Refund Policy outlines the terms regarding payment, cancellations, revisions, and refunds, providing clarity for our clients.

1. Payment Terms

Unless otherwise agreed, full payment is due at the time of booking. Business entities may request post-service payment terms, with payment due within 7 days of delivery.

2. Cancellations and Refunds

• Before First Draft Delivery: A full refund is available if a cancellation request is received before the first draft has been delivered. Please contact us as soon as possible if you need to cancel.
• After First Draft Delivery: Once the first draft has been delivered, refunds are not available, except under extenuating circumstances as detailed below.

3. Service Delivery Timeline

Upon receiving the necessary information, we strive to deliver the first draft within 1-3 business days. This timeline may vary based on the complexity of the service, but we will communicate any expected delays.

4. Revisions

We offer three complimentary revisions to ensure the final product meets your expectations. Revisions can be requested within a specified timeframe after each draft delivery. Additional revisions may incur an extra fee.

5. Client Satisfaction and Extenuating Circumstances

If you are not satisfied with the final product, please reach out to discuss your concerns. In rare and extenuating circumstances, we may consider a full refund on a case-by-case basis if we are unable to meet your needs satisfactorily.

6. Refund Processing

Refunds are processed as promptly as possible. Please allow 7-14 business days for refunds to appear in your account, depending on your bank or payment provider.

Contact Us

For questions or to request a cancellation, please contact us at ben@cullenlifecelebrations.com.au.